Naija Liquor Return Policy

At Naija Liquor, your satisfaction is our top priority. We aim to provide the best quality products and excellent service. However, if you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

  1. Time Frame: You have 7 days from the date of delivery to initiate a return.
  2. Condition: Items must be unopened, unused, and in their original packaging to qualify for a return.
  3. Non-Returnable Items: Please note that certain products, such as personalized items or those marked as non-returnable, cannot be returned.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@naijaliquor.com or call us at +2349119156944.
  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: Our team will provide you with a return authorization and further instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over ₦10,000, as we cannot guarantee that we will receive your returned item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.

Exchanges

If you would like to exchange an item for a different product, please initiate a return for the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will address the issue promptly and may offer a replacement or refund.

Changes to This Policy

Naija Liquor reserves the right to modify this return policy at any time. Any changes will be reflected on this page with an updated effective date.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer support team:

Thank you for choosing Naija Liquor! We appreciate your business and look forward to serving you again.