Frequently Asked Questions (FAQs)

Welcome to the Naija Liquor FAQs page. Here, you’ll find answers to common questions about our products, orders, shipping, and more. If you need further assistance, feel free to contact us.

General Questions

1. What is Naija Liquor?

Naija Liquor is an online liquor store offering a wide selection of high-quality alcoholic beverages, including whiskey, vodka, rum, wine, champagne, and more, delivered right to your doorstep in Nigeria.

2. How can I contact customer support?

You can reach our customer support team via:

Our team is available 24/7 to assist you with any inquiries.

Ordering Questions

3. How do I place an order?

To place an order:

  1. Browse our product categories.
  2. Select your desired items and add them to your basket.
  3. Proceed to checkout and provide the necessary information.
  4. Choose your payment method and complete the order.

4. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We can only accommodate changes if the order has not yet been processed.

Payment Questions

5. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards
  • Bank Transfers
  • Mobile Payments

All transactions are secure and encrypted for your safety.

Shipping Questions

6. Do you offer free delivery?

Yes! We offer free delivery for orders above NGN 350,000. For orders below this amount, standard shipping fees will apply.

7. How long does delivery take?

Delivery times vary depending on your location. Typically, orders are delivered within 1-3 business days.

Return and Exchange Questions

8. What is your return policy?

You can return unopened and unused items within 7 days of delivery. For more details, please visit our Return Policy page.

9. How do I exchange an item?

To exchange an item, please initiate a return for the original item and place a new order for the desired product.

Product Questions

10. Do you sell wholesale?

Yes, we offer wholesale purchasing options. For more information, please visit our Wholesale page or contact our sales team.

11. How can I find specific products?

You can use the search bar on our website or browse through our product categories to find what you’re looking for.

Additional Questions

12. Are your products safe to purchase online?

Absolutely! We prioritise your security. Naija Liquor uses secure payment methods and adheres to strict privacy policies to protect your information.

13. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

If you have any other questions, feel free to reach out to us. Thank you for choosing Naija Liquor!